Nicole is a higher education technology leader with 15 years of experience helping institutions leverage CRM platforms to improve student, faculty, and staff engagement. She specializes in Salesforce, Education Cloud, and TargetX, holding three Salesforce certifications and TargetX Xpert Certification. Nicole is known for translating complex technical systems into user-friendly solutions, ensuring technology empowers people rather than replaces them. Her expertise spans implementation, training, and ongoing administration, with a focus on inclusive design that reflects the needs of all users. Committed to making technology approachable and impactful, Nicole bridges the gap between technical specifications and everyday usability to drive institutional change and student success.