Lucy Burton is an operations and client success professional with over six years of experience in higher education, admissions, and customer engagement. She began her career as a Senior Admissions Consultant at 2U before moving into B2B client support as an Enterprise Customer Success Associate with edX, where she delivered tailored solutions through seamless collaboration across teams. Most recently, she has expanded into consulting, partnering with scaling businesses to strengthen operational and administrative systems and ensure internal teams consistently deliver high-quality outputs. Known for streamlining processes, driving efficiency, and building strong client relationships, Lucy combines strategic insight with hands-on execution to achieve lasting results.